Contacting us about your order  
If an order hasn't yet arrived, please follow the below instructions

All orders placed before 2pm on a normal working day (Mon-Fri, excluding bank holidays) will be dispatched the same day. Whilst most orders arrive with our customers in a very timely manner, on very rare occasions there may be an unforeseen postal delay that means your order takes longer to reach you. Where a delivery delay does occur, this is unfortunately completely out of our control as it is the carrier's responsibility to deliver your order once our warehouse has passed it over to them.

What to do if your order hasn't yet arrived:

1. If you chose Courier Delivery during checkout:
Courier delivery is a trackable DHL service that is normally delivered within 1-2 working days of dispatch (not including weekends or public holidays). If your order hasn't arrived within 2 working days, please contact us at info(at)famousdave.co.uk with your name, address, and order reference number, and request a tracking number.

2. If you chose European Airmail or International Airmail during checkout:
European and International parcels are sent via Airmail and normally take 5-14 working days (European) or 7-30 working days (International) of dispatch to arrive. If your order has not arrived after this timeframe, please contact us by emailing info(at)famousdave.co.uk

3. If you chose Royal Mail Recorded Delivery during checkout:
Royal Mail 1st Class Recorded delivery is normally very efficient but can take anywhere between 1-5 working days to arrive (please note, working days are Monday-Friday, not weekends).

If your order hasn't arrived after 6-10 working days, please contact us at info(at)famousdave.co.uk quoting your name, address, and order reference number and request a tracking number. You will then be able to contact Royal Mail on 08457 740 740 or via their website www.royalmail.com, quoting your tracking number to establish your parcel's location.

If after 15 working days your order still hasn't arrived, please contact us - we will file a claim for loss with Royal Mail and send you out a replacement order straight away. Please note, Royal Mail follow up every claim for loss directly with the customer to prevent fraud - you will need to confirm in writing to them that you have not received the original item.

Please also note that if your order has been signed for, it will be deemed as delivered and you will need to contact your local Royal Mail delivery office for any disputes.

4. If you chose Standard Delivery during checkout:
First, check how many working days have passed since you received the dispatch email from us confirming your order has been sent out. If only a few days have passed, please be patient - Royal Mail 1st Class delivery is normally very efficient but can take anywhere between 1-5 working days (please note working days are Monday-Friday, not weekends).

If your order still hasn't arrived after 6 working days, check with your local Royal Mail Delivery Office - there are occasions where postmen don't leave a 'whilst you were out' card, and your order could just be sitting at the delivery office awaiting collection.

If your order still hasn't arrived within 10 working days, please contact us using the email address found on our 'contact us' page. Please ensure you quote your full name and your order reference number. We will then open a case to investigate the whereabouts of your order.

If after 15 working days your order still hasn't arrived or been returned to us, we will file a claim for loss with Royal Mail and send you out a replacement order straight away. Please note, Royal Mail follow up every claim for loss directly with the customer to prevent fraud - you will need to confirm in writing to them that you have not received the original item.

Please do not contact us before 10 working days, because there is a very good chance that your order is simply delayed in transit and will still be delivered to you very shortly.

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